Tourisme-Hôtellerie-Restauration A2
€150.00
Evaluation
| Understanding and processing information | Duration (min) | ||
| Processing written information | 1. Update the hotel reservation register | 10’ |
45’ |
| 2. Identify the guests’ comments to send it to the appropriate department | |||
|
Processing oral information |
3. Note a client’s request during their stay | 25’ | |
| 4. Fill in the restaurant reservation book | |||
| 5. Place an order | |||
| 6. Accompany a traveller, show the way | |||
| Interacting on paper | 7. Answer an e-mail about a reservation request | 10’ | |
| Verbal interaction | Duration (min) | ||
| Activity 1 | Inform a guest about the tourist activities in a city | Preparation: 15’ | Test-taking: 10’ |
| Activity 2 | Welcome a guest and present the menu | Test-taking: 5’ | |
Total duration of the exam: 1h15.
