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Tourisme-Hôtellerie-Restauration A2



Understanding and processing information Duration (min)
Processing written information 1. Update the hotel reservation register 10’  



2. Identify the guests’ comments to send it to the appropriate department

Processing oral information

3. Note a client’s request during their stay 25’
4. Fill in the restaurant reservation book
5. Place an order
6. Accompany a traveller, show the way
Interacting on paper 7. Answer an e-mail about a reservation request 10’


Verbal interaction Duration (min)
Activity 1 Inform a guest about the tourist activities in a city Preparation: 15’ Test-taking: 10’
Activity 2 Welcome a guest and present the menu Test-taking: 5’

Total duration of the exam: 1h15.